We are your Cloud Contact Center Technology Advisor.
Scalable Contact Center Solutions for Affordable Pay As You Go Solutions for Inbound, Outbound, Blended, Multichannel, and More.
CONTACT CENTER as a SERVICE
Contact Routing
Complete contact routing and blended dialer for IB/OB
- ACD
- IVR
- CTI
- Email, Chat, & SMS
- Speech Recognition
- Dialer (Predictive, Progressive, Preview)
Workforce Optimization
A full suite of solutions to increase agent productivity and efficiency
- eLearning
- Survey
- Recording
- Quality Management
- Performance Management
Telecommunications
Carrier-grade network offering low-cost redundant call handling options
- TDM
- VoIP
- Toll-Free
- Local DID
- SIP
- MPLS
PBX
A full-featured business phone solution
- Business Phone Systems -Cloud/Desk
- Unified Communications/ Messaging
- Video/Audio Conferencing
- Mobile Communications/Apps
- Integrates with CRMs
- Business Presence
WHY CHOOSE A CLOUD CONTACT CENTER SOLUTION?
- Simplifies Complex Environments
- Supports multiple locations and at-home agents
- Ensures conformity across staff /locations
- Support for blended environments (inbound/outbound)
- Easy to Upgrade
- Replaces aging and outdated equipment
- Deploy additional contact channels (e.g. chat & email) easily
- Highly Scalable
- Start with 5 seats and grow to 5000 seats without hassle
- Expand for seasonal business growth as needed
- Rapid deployment time
- Ideal for Contact Centers with high growth rates
- Fits Most Budgets
- CapEx vs. OpEx
- Pay-as-you-go-model
- Reduces call handling and agent idle times
- Improve Reliability
- Better service/uptime as compared to premise-based systems
- Complete disaster recovery plan in place to ensure reliability and availability